Support

Strava created my bike and run, but not my swim

This is the most common one, and it is Strava's behaviour rather than a fault in the upload. Strava will not create an activity that overlaps one you already have. Your swim leg starts at the same moment as the whole race, so if the full multisport workout has already reached Strava — synced from Apple Health, or uploaded before — the swim collides with it every time. The bike and run start later, so they go through.

Trisect tells you when this happens, and offers two ways out on the leg itself:

• Delete the other one, then upload again. The app links straight to the activity that is blocking yours. Delete it on Strava, come back, and tap Upload again. This keeps every timestamp exact.
• Upload a minute later instead. Publishes the leg with its start time nudged one minute forward, which clears the clash without touching the other activity. The route, distance, pace and heart rate are exactly as recorded — only the clock moves, and the shift is written into the activity description so it is never hidden.

My workout doesn't appear in the list

Trisect only ever reads swim-bike-run multisport workouts. Every other workout type is invisible to it by design, so a plain ride or run will never show up. Check the Health app under Browse → Activity → Workouts and confirm the workout is listed as Multisport.

If it is there but not in Trisect, the workout may not have finished syncing from the Watch. Open the Health app first, then pull to refresh in Trisect.

A leg says it has no GPS

Pool swims are not GPS-tracked, so there is no route to lose — distance, pace and heart rate still upload, and you get a distance card instead of a map. Open-water fixes can also fail outright, which looks the same from the app's side.

If a leg you recorded outdoors reports no GPS, that is worth an email. Tap the leg first: the detail screen shows the exact GPS point count, which tells us whether the route reached the phone at all.

I deleted an activity on Strava and want it back

Open the race and use Upload again on that leg. Anything still on Strava comes back as a duplicate and is left alone, so re-uploading cannot create a second copy.

Does Trisect change anything in Apple Health?

No. Health access is read-only. Trisect cannot write to Health, edit a workout, or delete one, and it never asks for permission to.

What does it cost?

Nothing while we are in beta. Every leg of every race uploads free, there is no subscription and no in-app purchase. If Trisect ever charges for the swim and bike legs, everyone who installed during the beta keeps them free.

How do I disconnect Strava?

There is a Disconnect Strava link at the bottom of the race list. It removes the stored authorisation from your iPhone. You can also revoke Trisect's access from your Strava account settings at any time.